Terms of use and management of personal data

The site is owned by MST Hotels Ltd. based in Bulgaria, Bansko, 74 Tsar Simeon Str., Entered in the Commercial Register with UIC 206552648

How to contact us?

  • Address: Bansko, 30 Tsar Kaloyan Str
  • Phone number:  +359 886 75 75 10
  • Email:

1. What personal data we collect

MST Hotels Bansko collects, uses and stores the following personal data of its customers:

  • when filling in our online reservation form we collect the following information:
    – First name and surname;
    – phone number;
    – e-mail;
  • when filling in our contact form:
    – First name and surname;
    – e-mail.

2. What do we do with the information we collect?

The information provided by you is stored in a secure software environment. We assure you that it is used solely by in complete confidentiality and is not provided to third parties in any way or for any reason.

We use the personal data we collect only in order to fulfill your reservation and to keep you informed in the event of changes.

3. What are your rights regarding the personal data provided?

In compliance with Bulgarian and European legislation, including Regulation (EU) 2016/679 of the EU and the General Regulation on Personal Data Protection – GDPR on personal data protection, you can exercise the following rights:

  • The right to access the personal data that the site processes for you and to receive a copy of them;
  • The right to request a change from in case you find inaccuracies or the need for an update.
  • The right to request the blocking of your personal data or the restriction of the processing of personal data, in the cases specified by law and the Regulation.
  • The right, when you wish, to withdraw your consent for your personal data to be processed for the purposes for which you have given your consent.
  • The right to request the deletion of your personal data from, if the conditions for this are met.
  • The right to file a complaint or request for protection of your rights before the Commission for Personal Data Protection, if the prerequisites for this are present.

You can exercise all rights at any time during the processing of your personal data.

Cookies Policy

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They allow the website to store your personal data for a certain period of time, so you do not have to enter it every time you visit the site or go from one page to another. Cookies also notify you of the collection of personal data.

In order to improve the use of its website MST Hotels Bansko it is possible to use cookies.

The cookie will not harm your computer. No personal data is stored on the site. The full use of our website requires the installation of cookies. If you want to stop the operation of any of the installed cookies, you will probably still be able to browse the site, but certain functions may be disabled.

The browser allows you to delete all cookies at any time. To do this, please refer to the help functions of your browser.

Links to other web pages

The website of MST Hotels Bansko contains links to other pages and applications of third parties. Clicking on these links may enable these third parties to collect or share information about you. MST Hotels Bansko has no control over these web pages and is not responsible for their data protection policies.

Google Analytics

For statistical purposes on our site we use Google Analytics. In this way we will get a clearer idea of ​​the visits to our site, we collect data about where the visits come from, what are the demographic data, how much time is spent on the site, data about your provider, operating system, browser type, name per domain, time of page visits, etc. You can opt out of the use of your Google Analytics data through the Google Analytics opt-out browser add-on.

Google Analytics is a web analytics service provided by Google Inc. Google Analytics uses cookies stored on your computer. The information collected through cookies is transmitted to a Google server.

You can learn about Google’s privacy policy by visiting their website: